WFMSG and Symon Communications Announce Workforce Management Outsourcing Agreement
Agreement Forges Award Winning Community Software with Industry Leading Best Practices
FRISCO, TX (March 20, 2006)
- WorkForce Management Software Group, Inc., today announced that they have reached an outsourcing agreement with Symon Communications Inc., to provide end-to-end support of their workforce management product line, Community. The agreement provides for WFMSG to deliver all sales, service, support and maintenance for the product to installed and future customers.
“We are thrilled not only to represent this revolutionary workforce management product to the contact center market,” said WFMSG President, Daryl A. Gonos, “but are even more excited to couple this technology with our proven best practices approach.” “Our team has been helping contact centers select, implement and optimize workforce management technologies from all providers for the past decade, he continued. “Our unique history has enabled us to develop improved strategies that maximize our clients’ return on their workforce management investments. The marriage of Community, the only .NET based workforce management application available today, with our best practices methodologies is a powerful combination that we predict the contact center market will rapidly adopt,” he concluded.
The agreement allows Symon Communications to focus on its core competency of real time intelligent communications and leverages WFMSG’s unparalleled experience with workforce management systems and practices.
“This powerful grouping of Community workforce management software and services will bring our customers the benefits of WFMSG’s understanding and experience in contact center and workforce management processes,” said Nelson Smelker, Symon Senior Vice President of Alliances and Marketing. Symon will continue to focus and expand on our contact center and core business competencies in real time operational and rich media communications.
For more information about Workforce Management Software Group and Community call us at (877) 668-6870.
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